Returns
To return your product, PLEASE CONTACT US, NO RETURNS WILL BE ACCEPTED WITHOUT AUTHORIZATION.
-
What do I do if I receive a faulty item in my order?
We want to sort out any issues with faulty items straightaway.
As soon as you discover a fault, please contact our Customer Care team with:
- The order number
- The faulty item's name and number
- A description of the fault (along with the pictures)
We'll get back to you within 24 hours and once the details have been verified, will send you a replacement item as quickly as we can.
-
How can I return a jacket?
Write to us at info@a2zleather.com and we will guide you through the steps.
P.S. We accept returns for refund or exchange only for regular jackets made in regular size.
-
Can I return the jacket if I don’t like it or if it does not fit me perfectly?
We want to ensure a satisfactory customer experience that’s why our return policy is set for 10 days after delivery. You can return or exchange Regular Orders within 10 days of delivery for a full refund or exchange. Personalized or other customized products may not be returned for refund or exchange under any circumstances.