Exchange/Alteration
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How long does it take to receive a replacement jacket?
A Return Merchandise Authorization (RMA) order is generated on the request of a replacement jacket which takes the same amount of time to deliver as the new order. -
Can I return and exchange a regular jacket for another style?
Yes, you can definitely return a regular jacket and get a replacement for another style by contacting our Customer Care team.
You'll have to pay the differential amount for another style jacket and in case, the amount for replacement jacket is less than the one you placed the order for, we'll provide you store credit for the remaining amount. -
I received a custom order. Can I return it for alteration?
We are committed to getting you your perfect jacket in the first go. However, if your custom or made-to-measure order doesn’t fit you well, you'll need to contact our customer support for guidance on returning the jacket for alteration.